Contact Us
Want test results from your emergency department visit?
You can check your test results and read your doctor’s chart notes on Sutter Health’s My Health Online (MHO) portal.
Questions about your bills?
Please visit our Patient Billing page for more information. Patients should expect to receive two bills from their Emergency Department visit: a Physician Bill from BEMG, and a Hospital Bill from Sutter Health.
Need a Release of Information (ROI)?
Physician Billing, April 2020 to Present:
Request billing records from Chartswap.com.
Requests via mail of fax or email are no longer processed. Please submit the request via ChartSwap.com using the following steps.
Register at http//www.chartswap.com/register as a Record Requester
Sign in and Search for a Provider, Enter Request Details, then Upload Supporting Documents
Physician Billing, prior to April 2020:
Berkeley Emergency Medical Group
mail: 6114 La Salle Ave #334, Oakland CA 94611
Sutter ABSMC Medical Records or other information:
Alta Bates (Berkeley)
Phone (510)204-1446
Fax (916)736-5499
Address:
ATTN: Medical Records
2450 Ashby Ave, Rm 1118
Berkeley, CA 94705
Summit (Oakland)
Phone (510)869-6545
Fax (916)736-5499
Address:
ATTN: Medical Records
3012 Summit St, 4th Floor, Rm 4656
Oakland, CA 94609
Want official copies of your medical record?
Please contact Alta Bates Summit Medical Records:
Alta Bates (Berkeley): 510-204-1446
Summit (Oakland): 510-869-6545
You can also go to your Sutter Health My Online Portal (see above) for accessing much of your medical record.
Want to provide feedback about your experience in the emergency department?
Please contact Alta Bates Summit Patient Relations at 510-204-4689 (Alta Bates) or (510-869-6139 (Summit).
Need to speak with one of our Medical Directors?
Alta Bates/Berkeley Campus:
Jeff Chen, MD
Phone: (510) 204-1587
Summit/Oakland Campus:
John Skovran, DO
Phone: (510) 869-8771
Do you have other questions or need to contact our group’s Business Office?
Berkeley Emergency Medical Group
Mailing address: 6114 La Salle Ave #334, Oakland CA 94611
Phone - (925) 962-1800
Fax - fax@bayem.org